Résumé

Work Experience
Quality Intelligence Lead, Bluewater Brands, December 2015-present
Results Processing Coordinator, Life Time Fitness, Inc., June 2014-November 2015

  • Received and entered participant health data for corporate wellness program, ensuring accuracy, eligibility, and confidentiality
  • Organized productivity data to analyze project completion and staffing needs
  • Created SOPs and developed process improvements to meet accreditation requirements
  • Customer Care Associate: Conducted reminder calls to inform participants of future coaching call appointments, assist with rescheduling, and answer questions

Learning and Development Intern, Lifetouch National School Studios, June 2013-August 2013

  • Developed learning guides to assist in leadership training and to encourage continuous learning
  • Created a 3-year marketing plan to encourage field leaders to utilize e-learning resources
  • Performed maintenance and ran usage reports utilizing learning management system, gathering usage statistics, and analyzing field staff learning priorities

Managing Editor/News Editor, The Gustavian Weekly, June 2011-June 2013

  • Managed all aspects of producing weekly campus newspaper including business operations: production, training, content, finances, employees
  • Reviewed articles for grammar, accuracy, and context
  • News Editor: Coordinated a team of writers to write five stories each week; laid out News section; developed oral and written communication skills

Institutional Research Intern, Gustavus Office of Institutional Research, September 2012-January 2013

  • Developed and distributed Employee Engagement Survey to 1589 student-employees, with a response rate of 26.2%
  • Analyzed survey results, looking for patterns and trends in student responses

Building Operations Manager, Gustavus Student Activities Office, September 2010-June 2013

  • Managed all Campus Center evening operations: coordinated with event hosts, supported events with logistics and problem solving, and maintained building security
  • Trained new Managers to carry out duties and problem solve creatively

Education
B.A., Gustavus Adolphus College, St. Peter, MN June, 2013
Major: Psychological Science GPA: 3.1
Eta Sigma Phi National Classics Honor Society
Skills
Computer: Microsoft Word, Excel, Outlook, PowerPoint, SQL, Google Suite, Adobe InDesign, Adobe Photoshop, Salesforce, Evernote, Articulate Storyline; Data Analysis; Type 90 WPM
Research: Student-Employee Engagement Survey, Student Psychological Contract Study, Psychological Lie Detection Study, Autobiographical Memory Similarity Study